Return and Refund Policy
1. Exchange Eligibility
We offer exchange under the following conditions:
✅ Eligible for Exchange
Wrong item received
Damaged or defective product
❌ Not Eligible for Exchange
Change of mind
Size/fit issues (unless specified otherwise)
Any reason other than damage or wrong item
2. Exchange Window
Exchanges must be requested within 3 days of delivery.
Requests made after this period will not be accepted.
3. How to Request an Exchange
Follow these steps:
Go to My Orders → Order Details → Exchange
Select your preferred exchange option
Submit the exchange request with:
Clear product images
Unboxing video (mandatory for damaged/wrong item claims)
4. Exchange Process
Once your request is approved:
You can replace the product with the same variant OR choose another product
If there is a price difference, you will need to pay the additional amount (if applicable)
5. Pickup & Quality Check
The product will be picked up only if:
It is in original condition
Includes all tags, packaging, and accessories
Exchange will be rejected if:
Product is used, damaged (by customer), or missing packaging
6. Shipping & Replacement
Replacement product will be shipped after successful pickup and inspection
Delivery timelines may vary based on location
7. Refunds (if applicable)
If a refund is applicable (price difference):
It will be processed after the exchanged product is delivered
No refund/exchange will be issued if:
Product fails quality check
8. Important Notes
We do not offer returns, only exchanges
Unboxing video is mandatory for all damage/wrong item claims
Once the product is exchanged, no further exchange request will be accepted